PRIVACY POLICY

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This privacy policy sets out how Thames Valley Pest Control uses and protects any information that you give Thames Valley Pest Control when you use this website.

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Thames Valley Pest Control is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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Thames Valley Pest Control may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/04/2016.

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What we collect:

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We may collect the following information:

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• Name,

• contact information including email address, phone number,

• information such as address and postcode,

• other information relevant to customer surveys.

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What we do with the information we gather:

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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

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• Internal record keeping.

• We may use the information to improve our services.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

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How do we store, use, share and disclose your personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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Security:

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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies:

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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites:

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Our website links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information:

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You may choose to restrict the collection or use of your personal information in the following ways:

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• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thamesvalleypestcontrol.co.uk

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Thames Valley Pest Control 10 Rowe Court, Reading RG30 2HY

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How can your site visitors' withdraw their consent?

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If you don’t want us to process your data anymore, please contact us at info@thamesvalleypestcontrol.co.uk or send us mail to: Thames Valley Pest Control 10 Rowe Court, Reading RG30 2HY.

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If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Privacy policy updates:

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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COMPLAINTS POLICY 

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We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

Either call us on 0118 336 0338, or write to us at Thames Valley Pest Control. 10 Rowe Court, Reading, RG30 2HY or email us at info@thamesvalleypestcontrol.co.uk

 

We aim to respond within five working days and to have investigated the complaint and reached a decision within 20 working days.

If after this time you are still unhappy, we are members of the British Pest Control Association, and you can contact them to assist in reaching a solution (www.bpca.org.uk/complaints). Please do not contact them until you have gone through our internal complaints procedure, as they will refer you back to us.